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Old 08-20-2013, 01:19 PM
TipsDude TipsDude is offline
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Default Customer Service Tips

Customer Service Tips (PHONE)

Train your employees with the essential business tips they'll need for top-level customer service.

The main features of the telephone need to be understood ahead of time. You don’t want to practice on the caller. You need to know: Mute, Hold, Volume, Speaker, How to Transfer a call, etc. You also need to know what employee is at what extension.
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Last edited by TipsDude; 08-20-2013 at 02:32 PM.
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Old 08-20-2013, 01:20 PM
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Make sure the mouthpiece is in front of your mouth, not off to the side. Otherwise you risk not being heard or understood. Speaking on the telephone requires more articulation than in speaking in person.
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Old 08-20-2013, 01:20 PM
TipsDude TipsDude is offline
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NEVER sneeze or cough while on the phone with a customer. Use the mute button.
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Old 08-20-2013, 01:20 PM
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NEVER eat, drink, or chew gum while on the phone with a customer.
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Old 08-20-2013, 01:20 PM
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Do not have your music on while on the phone with the customer as it is a distraction. The customer deserves your full attention and music tends to get in the way.
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Last edited by TipsDude; 08-20-2013 at 02:24 PM.
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Old 08-20-2013, 01:21 PM
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Do not carry on conversations with someone else while talking to the customer. Again, the customer deserves your full attention. If you need to ask another employee a question, ask the customer if you may put them on hold.
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Last edited by TipsDude; 08-20-2013 at 02:25 PM.
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